FAQ

What types of RC boat parts do you specialize in?

We specialize in performance parts and accessories for various RC boats, particularly Pro Boat models. Our inventory includes accessories, boats, bolts, bearings, electric components, kits, and specific spare parts for popular models like Blackjack series, Miss Geico 17, Aerotrooper 25, Alpha Patrol, and more.

Are your parts compatible with non-Pro Boat models?

While we specialize in Pro Boat parts, many of our general components (bearings, bolts, electrics, accessories) are universal and may work with other quality RC marine models. Check product specifications or contact us for compatibility questions.

Where do you ship from and how long does processing take?

All orders are shipped from our facility in Tigard, US (3361 Kincheloe Road). We process orders within 1-2 business days. Orders placed on weekends or holidays are processed the next business day.

What shipping options are available?

We offer two reliable options:
– Standard Shipping: $12.95 via DHL/FedEx, delivered in 10-15 business days after processing
– Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after processing

Do you ship to my country?

We ship globally to fellow RC boating enthusiasts! However, we’re currently unable to ship to Asia and some remote regions. Contact us if you’re unsure about your location.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number to follow your package’s journey to your doorstep.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Are there any hidden fees or import taxes?

Our prices are transparent with no hidden fees. However, depending on your country’s regulations, you may be responsible for applicable import taxes or customs duties, which are beyond our control.

What is your return policy?

We accept returns within 15 days of receipt. Items must be unused and in original packaging. Please contact us at [email protected] to initiate a return and receive instructions.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save your information for faster checkout, and receive updates on new products and promotions.

I’m having technical issues with my RC boat after installing your parts. Can you help?

While we can provide general guidance on installation and compatibility, we recommend consulting your boat’s manual or seeking support from specialized RC forums for complex technical issues. We’re always happy to help with part-specific questions though!